A-Z guideWaste Household waste is collected once a week in the high season, but not as frequently out of season. Extra household waste sacks can be bought at the local tourist office. Paper, newspapers and glass should be disposed of in the recycling bins that can be found in summer house areas and outside supermarkets. Batteries can be disposed of at the local tourist office. Other waste can be disposed of at local recycling centres. Number of people/groups The number of persons occupying the holiday home must not exceed the number of persons indicated in the property description. Pitching tents or caravans isn’t permitted. Reservations for youth groups, etc., are only valid following agreement with the tourist office. Visit by pool and spa technician If you’ve chosen to stay at a house with a pool or spa, you should be prepared to receive a brief visit by our cleaning company or the owner of the holiday home. The equipment and water quality is tested once a week. This is done to ensure optimum utilisation of the pool. Please respect the bathing rules displayed in the house. Utility charges If your holiday home comes with a fixed utility charge supplement, you can skip the rest of this paragraph (meter readings are not necessary). Read the electricity meter at arrival - meters does not have decimal figures and should be read in whole kWh. If there is a telephone meter this should also be read. In some houses there are meters for water and heating to be read. Mark the readings down in the consumption form. Please note that sometimes the meters are located outside or in a shed. Pets Not all holiday homes accept pets. When the holiday home allows pets this is specified in the property description, as well as the number of pets allowed. In a number of houses you may not bring a cat with you. Pets are. Pets are not allowed on the furniture or in pool/spa areas in the holiday homes. 13 dog breeds are prohibited in Denmark. Please be aware that this ban also applies to you even if you’re only bringing your dog with you on holiday. Further information can be found here. Things you may want to bring All our holiday homes are well-equipped, but there are some things that we recommend you bring with you from home. Here’s a list of the most important items:
Plan your next holiday If you’re particularly attracted to a certain house during the course of your holiday in the Land of Light, or if you wish to return to the house in which you’re staying, then you can ensure straight away that you get your dream house on your next holiday in the area. It’s always possible to make an advance reservation on holiday homes for the upcoming season. All you need to do is contact your local tourist office. Cleaning At the tourist office you can order professional departure cleaning no later than 2-4 days prior to departure. The price depends on the size of the house and whether it’s a house with a spa or pool. Contact your local tourist office to enquire about the price for cleaning your particular holiday home. You can also choose to do the departure cleaning yourself. This involves comprehensive cleaning of the bathroom, kitchen, living room, bedrooms and includes vacuum cleaning the carpets, washing the floors, wiping off dust on all surfaces and washing the interior of the windows, if necessary. The house must also be tidy and presentable for new guests, i.e. furniture and any rugs, cushions, etc., must be in place, duvets and pillows folded neatly, and the dishwasher, refrigerator/freezer and cooker must be emptied and cleaned. The wood-burning stove must be emptied (careful when handling any hot embers) and household waste must be placed in the dustbin.
In case of emergency In cases of emergency, dial 112 for ambulance, police and fire services. For more general (not urgent) police assistance, dial 114.
Alcohol and tobacco The age limit for buying beer and wine in Denmark is 16 years in shops and 18 years in bars and restaurants. Alcohol with a percentage higher than 16.5% can be bought in shops and bars by persons aged 18 or older. Tobacco and cigarettes are only sold to people 18 years or older. In Denmark, you can buy alcohol and tobacco in many convenience stores and supermarkets.
Arrival when the tourist office is closed The key to the holiday home is available from the local tourist office from 3 p.m. Should your arrival be after the tourist office’s opening hours, instructions for picking up the key can be found in the booking confirmation sent to you. If in doubt, please contact the local tourist office in advance.
Safety at the beach In Denmark there are plenty of beaches where you can have a wonderful day with sunshine, bathing and swimming. For safety reasons, please follow these guidelines:
Banking and shopping hours in Denmark Weekdays the banks are open 10:00 – 16:00, except on Thursdays when open 10:00 – 17:30. Most bank offices also have cash dispensers outside. Credit and debit cards can be used in almost all shops, bars and restaurants. The shops’ opening hours vary, but generally they are open 9:30 – 17:30 on weekdays and 9:30 – 14:00 on Saturdays. Many supermarkets are open all days of the week, and stay open later at night.
Fishing A lot of people like to bring a fishing rod when on holiday. In Denmark there are excellent conditions for fishing along the coast and in lakes, including day ticket lakes with trout fishing. Persons aged 18 – 65 will need a fishing license, except for fishing in day ticket lakes. For fishing in fresh water you also need the owner’s permission. Fishing licenses can be bought at local tourist offices, camping sites, fishing equipment stores and selected shops. More information about fishing licenses here.
Complaints The Tourist Information Office must be notified of any damage or deficiencies in the holiday home within 48 hours of commencement of the tenancy or occurrence of the damage. The Tourist Information Office is compelled to rectify any damage or deficiency as soon as it receives information of it. If notified later than mentioned above, the Tourist Information Office cannot be held liable for any damage or deficiency.
We are here to help you We have many years of experience as a holiday home rental agency, but also from our work with tourist information. We will gladly help you with tickets, maps, trip suggestions, bicycle rental, restaurant recommendations and much, much more. |